Contact us

You can find us at

Süderstraße 32b, 20097 Hamburg.

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Opening hours

Changed opening hours of the reception (1st floor) from March 11, 2024:

Monday: 9 am to 12 pm
Tuesday: 9 am to 3 pm
Wednesday: 9 am to 12 pm
Thursday: 10 am to 3 pm
Friday: 9 am to 12 pm

​​​​You can reach the telephone hotline during the following office hours:

Monday: 1 pm to 3 pm
Wednesday: 1 pm to 3 pm
Thursday: 4 pm to 6 pm

You can reach us by calling +49 (0) 40 42839-5555.

Please send e-mail enquiries to info@welcome.hamburg.de.

Book an appointment with the Hamburg Welcome Center for Professionals

To book an appointment for your application for a residence permit, you can call the following number: +49 (0) 40 42839-5500. 

Office hours:

Monday to Thursday from 9 am to 3 pm
Friday from 9 am to 12 noon.

Unfortunately, it is currently not possible to process residence law matters (e.g. fictional certificates, work permits, etc.) without an appointment! Please note the information in this information sheet.