Contact us

You can find the Hamburg Welcome Center at

Süderstraße 32b, 20097 Hamburg.

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Opening hours

Changed opening hours of the reception (1st floor) from March 11, 2024:

Monday: 9 am to 12 pm
Tuesday: 9 am to 3 pm 
Wednesday: 9 am to 12 pm
Thursday: 10 am to 3 pm
Friday: 9 am to 12 pm

You can reach the telephone hotline during the following office hours:

Monday: 1 pm to 3 pm
Wednesday: 1 pm to 3 pm
Thursday: 4 pm to 6 pm

You can reach us by calling +49 (0) 40 42839-5555.

Please send e-mail enquiries to info@welcome.hamburg.de.

Please note: The Hamburg Welcome Center will be closed on Wednesday, 19 November due to an internal event. We ask for your understanding.

Matters relating to residence permits

Unfortunately, it is currently not possible to process matters regarding residence permits (e.g. fictional certificates, work permits, etc.) without an appointment!

On this page, you will find all the information you need on how to apply for a residence permit or contact the team Residence matters for professionals about your residence permit.