Contact us

You can find the Hamburg Welcome Center at

Süderstraße 32b, 20097 Hamburg.

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Opening hours

Changed opening hours of the reception (1st floor) from March 11, 2024:

Monday: 9 am to 12 pm
Tuesday: 9 am to 3 pm 
Wednesday: 9 am to 12 pm
Thursday: 10 am to 3 pm
Friday: 9 am to 12 pm

You can reach the telephone hotline during the following office hours:

Monday: 1 pm to 3 pm
Wednesday: 1 pm to 3 pm
Thursday: 4 pm to 6 pm

You can reach us by calling +49 (0) 40 42839-5555.

Please send e-mail enquiries to info@welcome.hamburg.de.

Issue or extension of a residence permit

You can submit your application to the Hamburg Welcome Center or the local Hamburg Service offices for foreigners' affairs.

Use the Hamburg residence permit online service for this.

Here you can submit the application and your documents in compliance with data protection regulations. You can also find out which immigration office is responsible for you.

Book an appointment

You should then be able to book your appointment. If this function is not available, the immigration office will notify you of your appointment.

If the Hamburg Welcome Center is responsible for your application, you can make an appointment after using the online service by calling +49 40 428 39-5500:

Monday to Thursday: 9 am to 3 pm
Friday: 9 am to 12 pm

The service portal is available for all other inquiries. Here you can submit additional documents, make a notification, change or add a regulation in the residence permit or ask a general question.

Unfortunately, it is not possible to process residence law matters (e.g. fictional certificates, work permits, etc.) without an appointment!