Changed opening hours of the reception (1st floor) from March 11, 2024:
Monday: 9 am to 12 pm
Tuesday: 9 am to 3 pm
Wednesday: 9 am to 12 pm
Thursday: 10 am to 3 pm
Friday: 9 am to 12 pm
Monday: 1 pm to 3 pm
Wednesday: 1 pm to 3 pm
Thursday: 4 pm to 6 pm
You can reach us by calling +49 (0) 40 42839-5555.
Please send e-mail enquiries to info@welcome.hamburg.de.
Please note: The telephone hotline of the Hamburg Welcome Center will not be available from Tuesday, 14 January to Thursday, 16 January. We ask for your understanding.
To book an appointment for your application for a residence permit, you can call the following number: +49 (0) 40 42839-5500.
Monday to Thursday from 9 am to 3 pm
Friday from 9 am to 12 noon.
Unfortunately, it is currently not possible to process residence law matters (e.g. fictional certificates, work permits, etc.) without an appointment! Please note the information in this information sheet.
