New ways to contact us regarding residence permit matters
We have changed our communication channels. This helps us to process your requests in a more targeted and efficient manner. We appreciate your understanding.
What can you do now?
Here's how you can reach us from now on:
1. Submit an application
Please use the online service “Residence Permit Hamburg”.
Once we have processed your application, we will send you an appointment.
If you submit your application before your current residence permit expires, your stay will continue to be permitted with all ancillary provisions.
2. All other matters (e.g., documents, notifications, changes)
Please use our Service Portal.
There you can:
- Upload documents (before or after your appointment),
- Report a change (for example, if you lose your job),
- Change something in your residence permit (for example, if you change your employer or get a second job),
- Ask a general question (for example, if you need a temporary residence document).
If you already used the online services:
Your application is being processed!
We have many applications right now, so it can take longer.
Please do not ask about the status of your application and do not send your application again.
Every extra request makes the process slower. We cannot answer these questions anymore.
3. Hotline for urgent emergencies
Telephone number: +49 (0) 40 / 428 39 5500
Monday to Thursday: 9 a.m. to 3 p.m. · Friday: 9 a.m. to 12 p.m.
For example:
- You are new in Germany and do not have a residence permit or visa.
- Your child was born in Germany and does not have a residence permit yet.
- You lost your residence permit or it was stolen.
- You need a quick permit to start working.
- You want to change an appointment.
You cannot visit us without an appointment!
Thank you for your understanding and cooperation. This is the best way for us to support you.